Return and Refund Policy

To cancel your order, contact our friendly customer service team within the timeframes mentioned above. You can reach us through our support email or WhatsApp.  Contact Us

Exchanges are only accepted for items that are defective or have been shipped incorrectly. However, you can return your unwanted item (following our return policy guidelines) and then place a new order for the desired item.

We sincerely apologize if you received an incorrect or faulty item. To resolve this quickly, please contact our friendly customer service team through our support email or WhatsApp. For a faster resolution, please include a picture of the product you received when contacting us. This will help our team identify the issue and expedite the replacement process.

After verifying your return request, we’ll send you a return shipping label in 2-4 days. To ensure a smooth return process, kindly capture a video or photos of the packaging process to ensure the correct item is being returned before you send it back. The courier will then pick up the return package from your shipping address or you send your return package to our address via a postal service. We will send you our address through email or WhatsApp.

Attention:

1, Customers should return the product to the designated return address that we will provide via email or WhatsApp.

2, The order shipping label should be left in your mailbox for pickup. At the same time, we’ll promptly process a replacement order and send you a new shipping label. You’ll receive an email containing the tracking information for your replacement.

We want you to love your RE products! You may request a return for most items within 7 days of receiving your order, subject to review and approval.

– Defective or Wrong Item:
If you receive a defective item or the wrong item, we’ll gladly arrange a replacement or refund after verification, and we will cover the return shipping cost for the mistake.

– Unwanted Item:
Changed your mind? No problem. You may request a return for an UNUSED item only. The item must remain unused, undamaged, and in the same condition as received, with all original packaging, accessories, and protective materials intact.
Items that show signs of use or cannot be resold are not eligible for return. Refunds will be processed after inspection and approval.

A few things not eligible for return:

All protective films and seals, including those on handles and hardware, must remain fully intact and unopened. If any protective film is removed, damaged, or missing, the item will not be eligible for return or refund.

– Used Items: Items showing signs of wear or use cannot be returned.

– Missing Packaging: Please return the item in its original packaging, including boxes, tags, and protective materials.

Please contact our customer service team via our support email or WhatsApp within 7 days of receiving your order to request a return.

After verifying your return request, we will guide you through the return process.
If the return is due to a product defect or an item sent incorrectly by us, we will provide a return shipping label at no cost to you.
For all other return reasons, the return shipping cost will be the customer’s responsibility.

To ensure a smooth and secure return process, we kindly ask that you record a clear video or take photos while packaging the item, showing the product, accessories, and packaging condition, to confirm the correct item is being returned before shipment.

Once approved, you may either:

Use the return shipping label we provide, or

Ship the return package to the address we send via email or WhatsApp using your preferred postal or courier service.

After we receive the returned item and complete our inspection, we will process your refund.
Refunds are typically completed within 1–3 business days after inspection approval.

Attention:

Returned items must be shipped only to the return address provided by our customer service team via email or WhatsApp. Refunds will be processed after the returned item is received and verified.

If a return shipping label is provided by us, please ensure the package is properly sealed and leave it in your mailbox or hand it directly to the courier for pickup, according to the carrier’s instructions.

To be eligible for a full refund, all returned items must meet our return inspection standards and be confirmed as suitable for resale after review.

Returned items must comply with all of the following conditions:

1. Condition of the Item

• The item must be completely unused, unaltered, and in brand-new condition.

• No signs of use, wear, or handling, including but not limited to:

  1. Creases, scratches, stains, odors, or deformation

  2. Softening of leather or loss of original shape

  3. Any indication the item has been worn, carried, or tested beyond inspection

• Items that have been tried on, handled extensively, or used in any form are not eligible for a full refund.

2. Packaging & Protective Materials

• All original packaging and accessories must be intact and complete, including:

  1. Boxes, dust bags, straps, tags, cards, and inserts

  2. All protective films, wraps, seals, and packaging protections must remain fully intact and not removed

• Removal or damage of any protective film or packaging will render the item non-returnable, as it affects resale eligibility.

3. Return Packaging Requirements

• Items must be returned using the original outer packaging provided by RE.

• Returns using alternative or replacement packaging are not accepted, as they may compromise product condition and verification.

• Any return showing shipping damage caused by improper packaging will be rejected.

4. Verification & Inspection

• All returns are subject to final inspection and approval by our quality control team.

• We reserve the right to reject any return that does not meet resale standards or shows signs of use, damage, or incomplete packaging.

• Inspection results are final and non-negotiable.

Important Notice

Returned items that fail inspection will not qualify for a full refund.
In such cases, we may offer:

• A partial refund, or

• An alternative resolution based on the item’s condition

Refund eligibility is determined solely by the condition of the returned item upon receipt, not by customer description prior to return.

Should your returned item sustain damage during transit, please be assured that your satisfaction is paramount, and we will fully cover the loss.

We will immediately initiate a claim with the shipping carrier. To ensure the fastest resolution, you will be offered a choice between:

• A priority replacement shipment (dispatched without delay)

• A full refund (processed promptly upon receiving successful claim compensation).

Our commitment is that our valued customers will not bear the cost of carrier negligence.

Yes, some products purchased during sales or promotions may have different return conditions. These specific terms will be clearly outlined during the sale or promotion campaign.

RE offers hassle-free refunds within 7 days of receiving your order (excluding a 2-4 business day processing time).

Contact our customer service team via the support email or WhatsApp within 7 days of receiving your order to initiate the return process.

Upon receiving your parcel, please immediately inspect the item and all accessories, including but not limited to the bag, strap, dust bag, box, and protective films.
If a return or exchange is needed, the item must remain unused with all protective films intact.

Returns may be accepted under the following conditions:

1. Clear manufacturing defects (photo/video evidence required);

2. Incorrect item sent (based on order details);

3. Return request submitted within 7 days of delivery, provided the item is unused, fully packaged, with protective films intact and suitable for resale.

Returns will not be accepted if:

1. The item has been used, worn, or shows signs of use;

2. Protective films, tags, or packaging are missing or damaged;

3. Dissatisfaction is based on personal preference;

4. Requests are made after 7 days;

5. Items are returned without prior approval;

6. Customized items (unless there is a confirmed quality issue).

• For non-quality-related returns, return shipping costs are borne by the customer;

• If the issue is caused by our error, return shipping may be covered by us.

If the item has been used and cannot be resold, returns are not accepted.
However, we may offer:

• Partial refund (10%–50%) with the item kept by the customer;

• Destruction refund (up to 80%), requiring a continuous destruction video for verification.

Refunds are initiated within 3–7 business days after approval.
Processing time depends on PayPal or the issuing bank.
Additional review may extend the timeline.

If a parcel is refused or unclaimed without valid reason, related costs may be deducted from the refund, up to 50%.

We reserve the final right of interpretation of this policy.
All disputes will be handled fairly, reasonably, and in compliance with applicable regulations.