FAQs

Before Shipment: We process orders within 1-2 business days. If you contact us within 24 hours of placing your order, we may be able to cancel/modify it.
After Shipment: Once shipped, cancellations require a return shipping fee (typically $15-$25) to cover logistics costs. View full policy.
Pro Tip: Email us immediately at support@riuce.com for fastest resolution!

Returns (Refund):
Accepted within 7 days if:
• Unworn, with original box & tags
• No scuffs, odors, or damage
Customer pays return shipping
Refund issued after QA inspection (5-7 business days)

Exchanges:
Free exchange if defective/wrong item (email photo proof)
Non-defective exchanges: Customer pays outbound + return shipping
Start your return: Return Portal | Full Policy

 PayPal (Recommended for buyer protection)/Stripe

Note: All payments are encrypted – we never store your financial data.

7-12 business days after shipment (excluding processing time)

Delays may occur due to:
• Customs clearance (allow +1-3 days)
• Extreme weather / carrier issues

You’ll get live tracking – if delays exceed 15 days, contact us for solutions!